Refund policy

Last updated: 10 January 2026
At KalaaTreads, we want you to love what you purchase from us. If something isn’t right, we’re here to help. Please read our Return & Refund Policy carefully.

Return Eligibility Criteria

We accept returns only if the following conditions are met:
1. The item is unused, unworn, unwashed, and in its original condition
2. All original tags, labels, and packaging are intact
3. The product is free from stains, odors, damage, or alterations

Any item that does not meet these conditions may not be eligible for return.

Return Timeframe

1. Return requests must be initiated within 2-3 days of receiving the product.
2. Requests received after this period will not be accepted.
3. To initiate a return, please contact us at baateindhaagonki@gmail.com with your order number and reason for return.

Refund Process And Timing

1. Once we receive and inspect the returned item.
2. You will be notified via email or call regarding approval or rejection of your refund
3. Approved refunds will be processed within 2-5 business days post return request is accepted.
4. The refund will be issued to the original payment method used at checkout.
Please note that banks or payment providers may take additional time to reflect the amount in your account.

Exchange Options

1. We offer exchanges for size or color (subject to availability).
2. Exchange requests must meet the same eligibility criteria as returns.
3. If the requested exchange item is unavailable, a refund or credit may be offered
To request an exchange, contact us at baateindhaagonki@gmail.com

Damaged Or Defective Products

If you receive a damaged or defective item:
1. Please notify us within 2-3 days of delivery.
2. Share clear photos or videos of the product and packaging on 8076628541/baateindhaagonki@gmail.com

Non-Returnable Items

The following items are not eligible for return or refund:
1. Customised or made-to-order products.
2. Items purchased on sale or at discounted prices (unless damaged).
3. Accessories, or items marked as non-returnable on the product page.

Return Shipping Costs

1. Return shipping and costs are to be borne by the customer unless the item is damaged or defective
2. Shipping charges (if any) are non-refundable
3. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items

Contact Information

For any questions related to returns, refunds, or exchanges, please contact us at:
Email: baateindhaagonki@gmail.com
Contact No: 8076628541